Q. How does the vapor seal work?
A. The vapor seal is designed to cook vegetables with little or no added water. Rinse your vegetables, place in the pan, turn on medium heat, wait for whistle /vent and reduce to low. The vapor seal is formed when the heat is reduced from medium to low. A ring of water will form between the pan and cover. The reduction of heat reduced the pressure inside the pan creating the vapor seal. This process allows you to cook foods quicker with less heat.

Q. How do I get information on completing my set?
A. New Era, Inc. is a manufacture that distributes our products through Authorized New Era Distributors. Please contact your Distributor or email us for the nearest Distributor. info@neweracookware.com

Q. Does scratching the cookware affect it effectiveness?
A. No, you can use any type of kitchen tool in the New Era cookware. In cleaning the cookware, we recommend not using abrasive cleaners.

Q. Where do I return my cookware for service?
A. New Era, Inc.
157 Airport Road
Clarksville TN,  37042
Please include a note that contains a description of the service required, your name, return address and phone number.

Q. What causes food to stick to my cookware?
A. Overheating. If food sticks to your pan, the heat was too high or you had no moisture in the pan. Try adding two tablespoon of water to fresh or frozen vegetables.

Q. What causes my cookware to discolor?
A. Heat Tints. Blue heat tints may result from persistent overheating.
Light Residue. Light colored residue may occur from hard water spots or cooking starchy foods. In either case, spread stainless steel cleaner on a damp pan and rub with a paper towel or cloth in circular motions until pan is clean. Rinse and dry promptly.

Q. What is the best way to clean my cookware?
A. Rinse out any food particles and wash with hot soapy water. Your cookware is also dishwasher safe.

Q. What do I do if I lift the cover before the food is done cooking?
A. Replace the cover, turn the heat to medium, open the valve and wait for the whistle/vent to sound and then close the valve and turn the heat to low. If there is no moisture in the pan, add two tablespoons of water before turning heat back to medium.

Q. How can I get more waterless/greaseless recipes?
A. As of March, 2000, New Era has put together a new waterless cookbook called
Healthy Gourmet. It includes information on how to maximize the benefits of your cookware, updated recipes and recipes from the Pritikin Health Centers.
$10.95 cookbook@neweracookware.com

Helpful Hints
Veggies – Place rinsed vegetables in saucepan, add two tablespoons of water if needed. Close valve and turn heat to low until desired preparedness.
Meats – Preheat pan on medium-high heat. Place meat in pan, place cover on to allow air in pan. Wait for meat to sear, flip meat, reduce heat and cover completely for the same amount of time it took to sear.
Eggs – Preheat pan on medium-low heat. Spray cooking spray on pan, place eggs in pan and cover. Leave until desired preparedness, then add one tablespoon water and eggs will remove with ease.